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CON Student Complaint Procedure: Difference between revisions
→Initial Steps for Resolving Student Complaints
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<p style="margin-bottom:15px;max-width:70em !important;">'''E-Mail Address of Record:''' The term “E-Mail Address of Record” means the student’s University assigned email address. Because important notices may be sent to students by email, it is extremely important that students make sure they check that email regularly.</p> | <p style="margin-bottom:15px;max-width:70em !important;">'''E-Mail Address of Record:''' The term “E-Mail Address of Record” means the student’s University assigned email address. Because important notices may be sent to students by email, it is extremely important that students make sure they check that email regularly.</p> | ||
==Initial Steps for Resolving Student Complaints== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">As part of professional practice, it is recommended that the first course of action involve a discussion between the student and the student, faculty, or staff member to resolve the issue. All participants reserve the right to record any meeting that discusses these topics or have a third-party present to take notes regarding the meeting, with all parties having given consent and are aware of the recording.</li> | <li style="margin-bottom:15px;">As part of professional practice, it is recommended that the first course of action involve a discussion between the student and the student, faculty, or staff member to resolve the issue. All participants reserve the right to record any meeting that discusses these topics or have a third-party present to take notes regarding the meeting, with all parties having given consent and are aware of the recording.</li> | ||
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<li style="margin-bottom:15px;">If no resolution is reached in the meeting with the division assistant dean the student will be referred to the Associate Dean for Academic Programs (ADAP) to initiate the formal complaint resolution procedure.</li> | <li style="margin-bottom:15px;">If no resolution is reached in the meeting with the division assistant dean the student will be referred to the Associate Dean for Academic Programs (ADAP) to initiate the formal complaint resolution procedure.</li> | ||
</ol> | </ol> | ||
===Student Formal Complaint Process=== | ===Student Formal Complaint Process=== | ||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||