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CON Student Complaint Procedure: Difference between revisions
→Student Formal Complaint Process
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<li style="margin-bottom:15px;>Students should submit a formal complaint via the form located in the student success software system (Nursing360).</li> | <li style="margin-bottom:15px;>Students should submit a formal complaint via the form located in the student success software system (Nursing360).</li> | ||
<li style="margin-bottom:15px;>The Nursing360 administrator will review the complaint and refer it to the appropriate person by the end of the next university day.</li> | <li style="margin-bottom:15px;>The Nursing360 administrator will review the complaint and refer it to the appropriate person by the end of the next university day.</li> | ||
</ol> | |||
===Formal Complaints Regarding a Student(s)=== | |||
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<li style="margin-bottom:15px;>Once submitted and reviewed, the Associate Dean for Academic Programs (ADAP) will review all formal complaint materials and schedule a meeting with the student within five university days. Documentation of this meeting will be maintained in the student success software system. </li> | |||
<li style="margin-bottom:15px;>If a satisfactory resolution is not made, the student formal complaint will be forwarded to the dean for review, and a meeting will be organized within ten university days. Documentation of this meeting will be maintained in the student success software system. </li> | |||
<li style="margin-bottom:15px;>Upon finalization of the complaint matter, all appropriate documentation will be maintained in the student success software system, specifically noting the resolution as well as the completion date. Notification will be sent to the student indicating resolution of the formal complaint.</li> | |||
</ol> | </ol> | ||