CON Student Complaint Procedure

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Appendices

UNIVERSITY OF NEBRASKA MEDICAL CENTER COLLEGE OF NURSING
Student Complaint Procedure	Subsection: Appendix C1
Section 5.0 - Appendices	Originating Date: June 2024
Responsible Reviewing Agency: Executive Council Related documents: Policy 5.1.15 Studnet Formal Complains and Formal Grievances

Purpose

This appendix details the procedure for a student to resolve a student complaint or report a formal complaint against a student, faculty or staff member.

UNMC Definitions

University Day: The term “University Day” means a weekday on which the campus offices are open. Check the academic calendar on the campus website to determine the days on which the campus offices are closed.

E-Mail Address of Record: The term “E-Mail Address of Record” means the student’s University assigned email address. Because important notices may be sent to students by email, it is extremely important that students make sure they check that email regularly.

Initial Steps for Resolving Student Complaints

1. As part of professional practice, it is recommended that the first course of action involve a discussion between the student and the student, faculty, or staff member to resolve the issue. All participants reserve the right to record any meeting that discusses these topics or have a third-party present to take notes regarding the meeting, with all parties having given consent and are aware of the recording.
2. If discussion with the involved student, faculty, or staff member is not possible or is not effective, the student should discuss the issue with their faculty advisor, specialty coordinator, program director or staff supervisor.
3. If no resolution is reached, the student will be referred to the division assistant dean.
4. If no resolution is reached in the meeting with the division assistant dean the student will be referred to the Associate Dean for Academic Programs (ADAP) to initiate the formal complaint resolution procedure.