Patient/Consumer Complaints: Difference between revisions

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Privacy/confidentiality complaints and their disposition shall be documented and retained for six years. (HIPAA: 45 CFR §164.530(d)(2))  
Privacy/confidentiality complaints and their disposition shall be documented and retained for six years. (HIPAA: 45 CFR §164.530(d)(2))  
=== Definitions ===
=== Definitions ===
'''Information security''' is defined as the ability to control access and protect information from accidental or intentional disclosure to unauthorized persons and from alteration, destruction or loss.
'''Information security''' Policies and practices designed to control access and protect information from unauthorized access, alteration, destruction, loss or disclosure.
   
   
'''Notice of Privacy Practices''' is a document notifying individuals receiving direct treatment at UNMC about the uses and disclosures of their PHI and their rights regarding PHI.  
'''Notice of Privacy Practices (Notice)''' A plain language notice of the uses and disclosures that UNMC may make of the Individual’s PHI, and the Individual’s rights and UNMC’s legal duties with respect to such PHI.  


'''Privacy''' is defined as the right of individuals to keep information about themselves from being disclosed.  
'''Privacy''' is defined as the right of individuals to keep information about themselves from being disclosed.  


'''Workforce''' refers to faculty, staff, volunteers, trainees, students, independent contractors and other persons whose conduct, in the performance of work for UNMC, is under the direct control of UNMC, whether or not they are paid by UNMC.  
'''Workforce''' Employees, medical staff, volunteers, trainees and other persons whose conduct, in the performance of work for Nebraska Medicine/UNMC, is under the direct control of Nebraska Medicine/UNMC, whether or not they are paid by Nebraska Medicine/UNMC.  
=== Additional Information ===
=== Additional Information ===
*Contact [mailto:dbishop@unmc.edu Privacy Officer]  
*Contact [mailto:dbishop@unmc.edu Privacy Officer]  
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*UNMC Policy No. 6056, [[Retention and Destruction/Disposal of Private and Confidential Information]]
*UNMC Policy No. 6056, [[Retention and Destruction/Disposal of Private and Confidential Information]]
*UNMC Policy No. 6058, [[Notice of Privacy Practices]]
*UNMC Policy No. 6058, [[Notice of Privacy Practices]]
*See Privacy Incident Response UNDER CONSTRUCTION
*Privacy Incident Policy No. 6057, [[Use and Disclosure of Protected Health Information]]
*Breach Notification Procedures  UNDER CONSTRUCTION
*Breach Notification Procedures  UNDER CONSTRUCTION
*External Resources for Patients and Consumers  UNDER CONSTRUCTION
*External Resources for Patients and Consumers  UNDER CONSTRUCTION

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