CON Student Complaint Procedure: Difference between revisions

CON Student Complaint Procedure (view source)

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       <li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the Director of Administration and Operations. </li>
       <li style="margin-bottom:15px;">The Director of Administration and Operations will review all formal complaint materials and schedule a meeting with the student within five university days.  Documentation of this meeting will be maintained in the student success software system. </li>
-      <li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the dean for review and a meeting will be organized within ten university days. Documentation of this meeting will be maintained in the student success software system. </li>
+      <li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the Dean for review and a meeting will be organized within ten university days. Documentation of this meeting will be maintained in the student success software system. </li>
       <li style="margin-bottom:15px;">Upon finalization of the complaint matter, all appropriate documentation will be maintained in the student success software system, specifically noting the resolution as well as the completion date. Notification will be sent to the student indicating resolution of the formal complaint.   </li>
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