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CON Student Complaint Procedure: Difference between revisions
→Formal Complaints Regarding Staff Member(s)
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<p style="margin-bottom:15px;max-width:70em !important;">'''E-Mail Address of Record:''' The term “E-Mail Address of Record” means the student’s University assigned email address. Because important notices may be sent to students by email, it is extremely important that students make sure they check that email regularly.</p> | <p style="margin-bottom:15px;max-width:70em !important;">'''E-Mail Address of Record:''' The term “E-Mail Address of Record” means the student’s University assigned email address. Because important notices may be sent to students by email, it is extremely important that students make sure they check that email regularly.</p> | ||
==Initial Steps for Resolving Student Complaints== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">As part of professional practice, it is recommended that the first course of action involve a discussion between the student and the student, faculty, or staff member to resolve the issue. All participants reserve the right to record any meeting that discusses these topics or have a third-party present to take notes regarding the meeting, with all parties having given consent and are aware of the recording.</li> | <li style="margin-bottom:15px;">As part of professional practice, it is recommended that the first course of action involve a discussion between the student and the student, faculty, or staff member to resolve the issue. All participants reserve the right to record any meeting that discusses these topics or have a third-party present to take notes regarding the meeting, with all parties having given consent and are aware of the recording.</li> | ||
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<li style="margin-bottom:15px;">If no resolution is reached in the meeting with the division assistant dean the student will be referred to the Associate Dean for Academic Programs (ADAP) to initiate the formal complaint resolution procedure.</li> | <li style="margin-bottom:15px;">If no resolution is reached in the meeting with the division assistant dean the student will be referred to the Associate Dean for Academic Programs (ADAP) to initiate the formal complaint resolution procedure.</li> | ||
</ol> | </ol> | ||
==Student Formal Complaint Process== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">Students should submit a formal complaint via the form located in the student success software system.</li> | <li style="margin-bottom:15px;">Students should submit a formal complaint via the form located in the student success software system.</li> | ||
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</ol> | </ol> | ||
==Formal Complaints Regarding Student(s)== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">Once submitted and reviewed, the Associate Dean for Academic Programs (ADAP) will review all formal complaint materials and schedule a meeting with the student within five university days. Documentation of this meeting will be maintained in the student success software system. </li> | <li style="margin-bottom:15px;">Once submitted and reviewed, the Associate Dean for Academic Programs (ADAP) will review all formal complaint materials and schedule a meeting with the student within five university days. Documentation of this meeting will be maintained in the student success software system. </li> | ||
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</ol> | </ol> | ||
==Formal Complaints Regarding Faculty Member(s)== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">Once submitted and reviewed, the faculty’s supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | <li style="margin-bottom:15px;">Once submitted and reviewed, the faculty’s supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | ||
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</ol> | </ol> | ||
==Formal Complaints Regarding Staff Member(s)== | |||
<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">Once submitted and reviewed, the corresponding staff supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | <li style="margin-bottom:15px;">Once submitted and reviewed, the corresponding staff supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | ||