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CON Student Complaint Procedure: Difference between revisions
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<td width="60%"><big>'''Student Complaint Procedure'''</big></td> | <td width="60%"><big>'''Student Complaint Procedure'''</big></td> | ||
<td width="40%"><big>Subsection: '''Appendix C1'''</big></td> | <td width="40%"><big>Subsection: '''2602-PR1 (Appendix C1)'''</big></td> | ||
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<td width="60%"> | <td width="60%">Student Policies - Complaints, Grievances, and Discipline</td> | ||
<td width="40%">Originating Date: [[Special:PermanentLink/16432|March 2024]]</td> | <td width="40%">Originating Date: [[Special:PermanentLink/16432|March 2024]]</td> | ||
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<td valign="top" width="60%">Responsible Reviewing Agency:<br /><div style="margin-left:3em; line-height:1.2;">Executive Council</div><br />Related documents:<br /><div style="margin-left:3em; line-height:1.2;">[[CON_Student_Formal_Complaints_and_Formal_Grievances|Policy | <td valign="top" width="60%">Responsible Reviewing Agency:<br /><div style="margin-left:3em; line-height:1.2;">Executive Council</div><br />Related documents:<br /><div style="margin-left:3em; line-height:1.2;">[[CON_Student_Formal_Complaints_and_Formal_Grievances|Policy 2602 Student Formal Complaints and Formal Grievances]]</div></td> | ||
<td valign="top" width="40%"> | <td valign="top" width="40%"> | ||
<table width="100%" cellpadding="0" cellspacing="0"> | <table width="100%" cellpadding="0" cellspacing="0"> | ||
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<td>Revised: November 2024 ([[Special:Diff/16432/{{REVISIONID}}|changes]])</td> | <td>Revised: [[Special:PermanentLink/16630|November 2024]] ([[Special:Diff/16432/16630|changes]])<br />Revised: August 2025 (administrative) ([[Special:Diff/16630/{{REVISIONID}}|changes]])</td> | ||
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<ol style="margin-bottom:15px;max-width:70em !important;"> | <ol style="margin-bottom:15px;max-width:70em !important;"> | ||
<li style="margin-bottom:15px;">Once submitted and reviewed, the corresponding staff supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | <li style="margin-bottom:15px;">Once submitted and reviewed, the corresponding staff supervisor will have five university days to review the information and schedule a meeting with the student. Documentation of this meeting will be maintained in the student success software system. </li> | ||
<li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the | <li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the Assistant Dean of Finance and Operations. </li> | ||
<li style="margin-bottom:15px;">The | <li style="margin-bottom:15px;">The Assistant Dean of Finance and Operations will review all formal complaint materials and schedule a meeting with the student within five university days. Documentation of this meeting will be maintained in the student success software system. </li> | ||
<li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the Dean for review and a meeting will be organized within ten university days. Documentation of this meeting will be maintained in the student success software system. </li> | <li style="margin-bottom:15px;">If a satisfactory resolution is not made, the student formal complaint will be forwarded to the Dean for review and a meeting will be organized within ten university days. Documentation of this meeting will be maintained in the student success software system. </li> | ||
<li style="margin-bottom:15px;">Upon finalization of the complaint matter, all appropriate documentation will be maintained in the student success software system, specifically noting the resolution as well as the completion date. Notification will be sent to the student indicating resolution of the formal complaint. </li> | <li style="margin-bottom:15px;">Upon finalization of the complaint matter, all appropriate documentation will be maintained in the student success software system, specifically noting the resolution as well as the completion date. Notification will be sent to the student indicating resolution of the formal complaint. </li> | ||
</ol> | </ol> | ||