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==Collection and Write-off of Delinquent Balances== | ==Collection and Write-off of Delinquent Balances== | ||
===Collection Procedures for Invoices Outstanding=== | ===Collection Procedures for Invoices Outstanding=== | ||
*greater than 30 days – A/R | *greater than 30 days – A/R biller will send second request billing to customer | ||
*greater than 60 days – A/R | *greater than 60 days – A/R biller will communicate with A/R Staff to determine who will follow up with customer | ||
*greater than 180 days – A/R will send a revised invoice with service charges to | *greater than 180 days – A/R staff will send a revised invoice with service charges to customer | ||
:*Invoices outstanding greater than 180 days will be assessed service charges at the rate of 16% per annum from the invoice due date | :*Invoices outstanding greater than 180 days will be assessed service charges at the rate of 16% per annum from the invoice due date | ||
===Write-off of Delinquent Balances=== | ===Write-off of Delinquent Balances=== |